After-sales Service management System:

• The product customer service department of the company has full-time engineers who provide 24-hour hotline service and are responsible for providing technical support and after-sales service for users.

• All employees of the company have the obligation to record customer feedback problems, mobilize all employees, and actively propose product improvement to ensure stable use of products.

• Feedback problems will be tracked and recorded by the quality management department throughout the process, and handled in a timely manner until the customer confirms the problem is solved.

• ISO quality management system and lean production, ERP system combination, to ensure customer use at ease.

After-sales Service Commitment:

(1) After-sales installation

Free installation, debugging and training for professional sales engineers: the training mainly covers the basic structure, performance, construction and principle of main components, installation operation, troubleshooting and emergency treatment of casters.

(2) Scope and duration of warranty

Warranty scope is the company to provide customers with products.

After acceptance, the warranty period of the product is 1 year.

(3) Active care measures

Provide complete technical parameters, installation instructions and relevant technical documentation.

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