Position： HOME > SERVICE > After-Sales

SERVICE

After-sales service management system

• Full-time engineers, providing 24-hour hotline services, responsible for providing technical support and after-sales services to users.

• All employees of ZOGO are obliged to record customer feedback issues, actively propose product improvements, and ensure stable product use.

• Feedback issues are tracked and recorded throughout the entire process by the quality management department, and handled in a timely manner until the customer confirms that been solved.

• The ISO quality management system is combined with lean production and ERP system to ensure that customers can use it with confidence.

After-sales Service Commitment：

After-sales installation

Provide free installation and commissioning teaching: includes the basic structure, performance, installation operation, troubleshooting, emergency handling, etc.
Scope and time of warranty

The product warranty period is 1 year from the date of receipt and after acceptance.
Active care measures

Provide complete technical parameters, installation instructions and related technical documents. 24-hour service phone: +86 13337906266

After-sales service management system

After-sales Service Commitment：

After-sales installation

Scope and time of warranty

Active care measures